Frequently Asked Questions

Outfy is a powerful social media management tool designed to assist small businesses promote their products online. By connecting to various marketplaces, such as Etsy and Shopify, Outfy retrieves product information and uses it to craft AI Assisted custom content like videos, animated gifs, and promotions. This engaging content is then shared across the seller's social media channels, enhancing visibility and driving sales.

Social media is one of the most important aspects of digital marketing. Today, it is almost impossible for any business to thrive without a social media presence. It is a low-cost method of creating brand awareness.

Regular updates of the right social media marketing strategy will lead to an increase in traffic, a better SEO, improvisation in brand loyalty and much more.

If you're an online seller, you need an engaging social media presence. To be engaging on social media, you need great content. To create and share great content, you need to devote time, hire skills, monitor results, etc. In other words, promoting your business online is demanding.

Outfy makes content creation and sharing on multiple social media channels simpler, more engaging, and more efficient. And all of this happens automatically.

Outfy currently supports stores running on Shopify, Etsy, BigCommerce, Wix, WooCommerce, Squarespace, Ebay, Amazon, Magento, Ecwid, Storenvy etc..

No, you don't. You can use your existing store provider credentials to sign up and start using Outfy.

Absolutely. Outfy has a multiple shop addition feature. Use the button 'Add Shop' (top right hand of navigation bar) to execute this feature. Once you do this you can switch between shops to promote each of them using Outfy.

Products from Shopify, BigCommerce, Ecwid, Storenvy, Weebly, Wix, and WooCommerce stores are instantly synced with Outfy.

For platforms like Etsy and Ebay, products are automatically synced once a day, taking up to 24 hours for new items to appear. Immediate sync can be initiated using the “refresh” icon below the store name on the “My Products” page.

Currently, Outfy supports Facebook, Instagram, TikTok, Pinterest and YouTube.

Go to the Networks page (you will find it on the left Navigation bar), click on the said network disconnect and follow the simple steps to re-connect it.

Sometimes, you may connect Outfy to an incorrect social network account. When this happens, log out of the social network (from your browser) and reconnect via Outfy to the social network using the right account.

If you have added a new board, go to the Networks page (you will find it on the left Navigation bar), click on the Pinterest network and use the refresh icon besides the boards dropdown to sync your boards.

Outfy’s connection to social networks grants us permission to publish posts. If your connection expires, you’ll need to re-connect it so you can continue using Outfy.

Connection ideally expires if you update security details, such as the email or password for the account you had connected to Outfy. Access can also be removed by Facebook(or other networks) for other security reasons which will also require reconnection.

In all the above cases, you simply need to disconnect your existing account and re-connect. Please make sure you give the required access to the Outfy app to ensure smooth functioning.

This is a known issue with Instagram platform and honestly we have no idea as to when they are going to fix it. All non-English users who have Instagram accounts in their local language face issues while associating their account to 3rd party apps.

The only workaround is by temporarily changing the Browser language to English, connect Instagram account and then revert browser to original language. Here are the complete steps:

1. Change browser language to English. Here’s how to do for various browser types - https://www.wikihow.com/Change-Your-Browser's-Language
2. Go to Oufy networks page and connect your Instagram account by entering your credentials
3. Once successfully connected, set the browser language back to original (same as step #1 above)

In case you still face issues while connecting, please try using other browsers instead of your default one

Most of the networks allow you to share multiple images in a single post. With Outfy, there are 2 ways you can achieve this:

a) Manual - On the product share page, select those images you wish to post. You may drag and reorder the images to manage the sequence of display.

b) Automation - If you wish to have your automated posts shared with multiple images, update your settings on the Network page for each connected network. Navigate to each network tab and activate the option “Share multiple images”.

As of now, these many num of images are allowed in a post:

1. Facebook - max 5 images
2. Twitter - max 4 images
3. Pinterest - max 4 images
4. Instagram - max 10 images

Outfy provides an interactive and easy way to create engaging social media content other than the normal product sharing. You can create and share:

• Collage from images of a single or multiple products
• Animated GIFs of your product images
• Videos from images of a single or multiple products
• Sale promotions to promote for special occasions and events

Using a collage is an eye-catching way to engage audiences. Outfy offers tools to create and share collages easily.

Learn how to create and share a product Collage

Using an animated Gif is a cool way to reach out to audiences. Outfy offers tools to create and share animated Gifs easily.

Learn how to create and share a product GIF

Using a video is a very popular way to make audiences sit up and take notice. Outfy offers tools to create and share videos easily.

Learn how to create and share a product Video

To grow, you have to promote your store. For example on special days or for specific lines of products or customized deals, and other kinds of promotional strategies.

Learn how to create and share a Sale Promotion

Yes, Outfy uses copyright-free music provided by Epidemic Sound. For more information, visit their site: Epidemic Sound

Some of the networks do not allow or support custom content. So SmartQ is unable to post all types of content for all networks. Below is what is allowed and what not:

• Facebook/Twitter/Pinterest/Instagram - all allowed(Product, Collage, GIF, Video)
• TikTok and YouTube - only Video allowed

Put your blog (series of blog posts) in SmartQ mode and get absolute solace from manual sharing whenever a new blog post gets added. Just enable it, let us know your preferred time, which blogs to share everyday and Outfy will do the rest.

How does it work?

• Based on your desired settings, Outfy picks up a handful of blog posts and schedules it for the next day.
• The scheduled list is prepared everyday so that your latest blog posts stay on priority.
• The blog posts are shared only on networks you choose to.
• Once all your blog posts get shared at least once, they can be chose to be auto rotated.
• Outfy plans your daily schedule in the best possible way which befits without breaking the norm of your social networks.

Note: Blog SmartQ is only supported on 4 networks - Facebook, Twitter, Pinterest and Instagram.

Outfy’s connection to social networks like Facebook, Instagram, Twitter etc..grants us permission to publish posts. If your connection expires, you’ll need to re-connect it so you can continue using Outfy.

Connection ideally expires if you update security details, such as the email or password for the Facebook Admin account you had connected to Outfy. Access can also be removed by Facebook(or other networks) for other security reasons which will also require reconnection.

In all the above cases, you simply need to disconnect your existing account and re-connect. Please make sure you give the required access to the Outfy app to ensure smooth functioning.

No, you only need to share your social network details once. However, if you change any account information like password/username for any of your accounts, you will need to update it to Outfy as well. Or else sharing to that particular network will fail.

There could be many reasons for that.

• If you have changed any of your account information on a particular network and not updated it with Outfy, the sharing will fail.
• Sometimes the internet gods just don’t favor us and there is a network failure.
• The network in question may have changed something on their site causing our system to show an error.
• At times, it is our own tech monkeys to blame. Though we try really hard to ensure they are fed well and share your products without any failure.

Are you a store owner at Shopify, Ecwid by Lightspeed, Etsy, Storenvy, Jumpseller etc? Then importing and sharing all your products, one by one, to different social networks using URLs might be a bummer. So, the "Import your shop" feature lets you import all your store items to Outfy dashboard in one go. You can choose to share them all at once to different social channels or schedule them as you like.

Outfy does not charge for sharing to social networks. We only charge you for using our easy, simple and reliable productivity tool and platform - which allows you to share to many social networks at once and helps you manage the reach of your products to potential buyers. We aim to help you in reducing the time to share on these sites individually and provide better insights on how your products have been performing on different social and social e-commerce sites.

We at Outfy, take security of our users very seriously. We follow International standard practices of security. All your credentials are encrypted and stored safely in our database. We do not sell or share these credentials with anyone. Also, we do not use your credentials for anything else except sharing your products that you have authorized and gathering the analytics.

Yes, you can change your collection and board any time you want. Go to the Networks page, click on the edit button on a network. Skip the authentication information. The next step allows you to change the collection or board or shelf for next set of products you want to share.