Last Updated on February 19, 2025 by Himanshu Rawat

Getting your Etsy account suspended can be really stressful, especially if you rely on it for your business. There are different reasons why Etsy might suspend your account, like policy violations or unpaid fees. But don’t worry – understanding why it happens and knowing how to fix it can help you get back on track. In this blog, we’ll explain what causes an Etsy account to be suspended, how to tell if it’s temporary or permanent, and what you can do to get your account back. We’ll also share some tips to help you avoid getting your Etsy account suspended in the future so you can keep your shop running smoothly.

Why Is My Etsy Account Suspended?

There are several reasons why Etsy might suspend your account. Some of the most common ones include:

• Breaking Etsy’s Rules: Etsy has strict policies about what you can sell and how you should interact with buyers. If you don’t follow them, your account could get suspended.
• Unpaid Fees: If you forget to pay your Etsy fees or bills on time, your account might be suspended.
• Customer Complaints: Too many negative reviews or cases against your shop can lead to suspension. Etsy wants to keep buyers happy.
• Repeated Mistakes: Even small issues, if they happen too often, could get your account flagged for suspension.

If Etsy suspends your account, they usually send you an email explaining why. So, check your email (including spam) for any messages from them. You might also see a message in your Shop Manager Dashboard.

How to Tell if My Account is Temporarily or Permanently Suspended?

If your Etsy account is suspended, you might be wondering if it’s temporary or permanent. Here’s how to tell the difference:

1. Check Your Email – Etsy usually sends an email to explain what’s going on. If it’s a temporary suspension, they’ll often give you a chance to fix the issue. If it’s permanent, they’ll say that your account is permanently closed.
2. Look for a Message in Your Shop Manager – When you log in to your Shop Manager, you might see a message explaining whether your suspension is temporary or permanent.
3. Temporary Suspension – This usually happens when there’s an issue that you can fix, like missing information or unpaid fees. Etsy will give you a chance to fix it, and your account will be reinstated once everything’s sorted.
4. Permanent Suspension – If Etsy finds serious issues, like repeated rule-breaking or illegal activity, they might permanently close your account. This usually means there’s no way to get it back.

If you’re not sure, check your email and Shop Manager to see if Etsy has provided details on your suspension.

What You Can and Can’t Do When Your Etsy Account is Suspended

When your Etsy account is suspended, there are things you can’t do for a while. Here’s what you can expect:

What You Can’t Do:

• No New Orders – You won’t be able to get any new orders.
• Listings Are Hidden – Your products will be hidden from buyers.
• No New Listings or Changes – You can’t add new items or make changes to your shop.
• No Etsy Services – You can’t use the Etsy app, Etsy Ads, or buy and print shipping labels.
• Star Seller Badge Gone – You will lose your Star Seller badge.
• Funds on Hold – Money in your account will be put on hold.
• No New Shop – You can’t open another store on Etsy.

What You Can Do:

• Manage Orders – You can still manage your orders.
• Send Messages – You can still message your buyers.
• Resolve Issues – You can fix any open cases.
• Check Past Orders – You can look at your past orders and details.
• Complete Orders – You can finish orders and add tracking.
• Give Refunds – You can give full or partial refunds.
• Pay Your Bill – You can see and pay your bill.

Impact of Etsy Account Suspension on Your Business

Getting your Etsy account suspended can really affect your business. Here’s how:

• Loss of Sales: When your account is suspended, your shop disappears from Etsy, and you stop making sales.
• Hurt Reputation: Customers might notice your shop is down, and it could make them wonder if you’re reliable.
• Disrupted Workflow: If Etsy is your main source of orders, a suspension can mess up your entire process.
• Appeals Take Time: Getting your account back isn’t quick. It might take days or even weeks for Etsy to look at your appeal.

How to reinstate your suspended account?

If your Etsy account gets suspended, it could be for a short time or for good. Here’s what you can do for both situations:

In both cases, it’s all about fixing the problem and being honest when you reach out to Etsy.

How to Contact Etsy Support for Suspension Issues

If your account gets suspended, don’t panic! You can contact Etsy Support for help. Here’s how:

1. Go to the Etsy Help Center: Head over to Etsy’s Help Center and search for “account suspension” to get some quick answers.
2. Submit a Support Ticket: If you need more help, fill out a support ticket. Make sure to include your shop name and explain what’s going on.
3. Check Your Email: Etsy will respond by email, so keep an eye on your inbox (and your spam folder too!).
4. Reach Out on Social Media (if needed): If you don’t hear back, some sellers have had luck by messaging Etsy through their social media accounts.

What happens after you file your appeal?

Once you file an appeal with Etsy, here’s what happens next:

1. Etsy Reviews Your Appeal – Etsy will check your case and look at the information you gave them.
2. Wait for Etsy’s Response – It might take a few days for Etsy to get back to you. They will send you an email with their decision.
3. Possible Outcomes:
   • Account Reinstated – If Etsy thinks you fixed the issue, they’ll let you back in.
   • Appeal Denied – If Etsy thinks the problem isn’t fixed or is too serious, they won’t reinstate your account.
4. Follow Up – If you don’t hear back in a few days, it’s okay to check with Etsy.
5. If Denied – If your appeal is denied, you can try to fix the issue and appeal again, but if it’s a permanent suspension, it’s hard to get back.

Once you file your appeal, you just have to wait for Etsy’s decision and follow their instructions.

Tips to Avoid Etsy Account Suspension

Here’s how you can avoid getting your Etsy account suspended:

1. Fill in Your Info – Make sure you’ve completed all the details Etsy needs, like your tax, bank, and identity info. If you don’t, they might suspend your account.
2. Follow Etsy’s Rules – Etsy has rules about what you can and can’t sell. If you sell banned stuff or use someone else’s trademark without permission, your account could be in trouble.
3. Pay Your Fees on Time – Etsy charges fees for listings and sales. If you don’t pay them, they might suspend your account. Keep an eye on your bill and pay it on time.
4. Don’t Resell Stuff – Etsy is all about handmade or custom items. If you’re reselling products, even from a wholesaler, it’s not allowed. Make sure everything you sell is made or designed by you.
5. Double-Check Your Listings – Before you post anything, make sure it follows Etsy’s rules. Don’t use copyrighted stuff or trademarks without permission.
6. Use Etsy for Shipping – Always buy your shipping labels through Etsy. If you don’t, they could suspend your account.
7. Stay Active – Keep your shop updated and respond to customers. If you leave your shop inactive for too long, Etsy might suspend your account.
8. Treat Customers Well – Good customer service is key. If you ignore complaints or get too many bad reviews, Etsy might suspend your account.

The Bottom Line

Having your Etsy account suspended can be stressful, but it’s often preventable if you follow the rules. Keep your shop active, pay your fees on time, and stick to Etsy’s guidelines. If your account gets suspended, don’t worry—check your email for instructions and appeal if needed. By staying organized and treating your customers well, you can avoid problems and keep your shop running smoothly.

FAQs on Etsy Account Suspended

Why did Etsy suspend my account?

Etsy might suspend your account if you didn’t fill in important details like tax, bank, or ID info, if you sold things you’re not allowed to, or if you broke their rules. Check your email to find out the reason.

Can you make a new Etsy account after being suspended?

No, Etsy doesn’t let you create a new account if your old one was suspended. You should try to fix the problem with your current account.

What to do if your Etsy account is suspended?

If your account gets suspended, check your email for a message from Etsy. Follow the steps they give you to fix the issue and, if needed, file an appeal.

How to find out why my Etsy account is suspended?

Etsy will usually send you an email explaining why they suspended your account. Check your inbox (and spam folder) for it. You may also see a message in your Shop Manager.

Is an Etsy suspension permanent?

Not always. Some suspensions are temporary, and you can get your account back if you fix the problem. But if it’s permanent, your account won’t be reinstated.

How long does it take for Etsy to unsuspend an account?

It depends. After you appeal, Etsy will look into it. It can take a few days or a couple of weeks, so keep checking your email for updates.